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Terms & Conditions

Terms & Conditions

The following terms and conditions form the basis of your contract with Zouza Ltd. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.

“We/us/our” means Zouza Ltd.

“The Event” Means any holiday, accommodation, activity or function organised or advertised by us.

“You/your” means the person who has signed the booking form and includes all the people on whose behalf you have signed.

“Lead name” means the person who makes the booking

“Supplier” Means the company or person that is holding or providing the event or any part of it.

“Price” Means the total cost of the event.


We try to ensure that the information contained on our website and in our promotional material is accurate and up to date. However, resort and supplier information can change and errors can regrettably occur. We reserve the right to amend and/or give notice to any significant changes at the time of booking and recommend that you undertake a level of independent research or speak to one of our trained sales advisors should you wish to clarify any information.
1. Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and a company director.

2. Formation of Contract
No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (this can be in the form of an email) of our acceptance of your booking.

3. Lead Name
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies Zouza Ltd. against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions and disseminating any relevant travel information to them. The lead name is also responsible for the accurate completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.
4. Payment & Deposits
Deposits are payable at the time of booking and payments are split into the following phases:
An agreed non-refundable non-transferable deposit is payable at the time of booking in accordance with the properties terms and conditions (usually 20%-50% of the total cost, or the price of 1 night’s accommodation, whichever is the greater)these can be subject to seasonal and other variances.
The residual balance is to be paid no less than 8 weeks before the date upon which your event is due to start. If full payment is not received by the due date, Zouza Ltd. reserves the right to cancel your event. Alternatively your booking may be held, at our discretion, subject to a £100 late payment charge.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable. Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to Zouza Ltd. where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.
If a promised cheque is not received or does not clear upon presentation we hold the right to cancel the reservation. Non-clearing or returned unpaid cheques will incur a £50 transaction charge. All Credit & Debit cards are subject to a 3.00% surcharge to the total cost of each transaction.
If you have a voucher from Zouza Ltd. only one can be used per booking.

5. Cancellation by Us
We may cancel the event or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event. If we cancel the whole of the event we shall use our best endeavours to rearrange the event on a mutually convenient date, or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it.

6. Cancellation/No show by You
All cancellations must be made in writing from the lead name on the booking. You may cancel your booking within a period of 14 days after the initial deposit however this initial deposit is non-refundable. After 14 days, the amount of the cancellation fee is calculated according to the date on which we receive written notice of your wish to cancel. If you cancel with us more than 8 weeks in advance of the travel date then the cancellation fee is a minimum of 50% the total booking cost, or the total amount paid to us at that time on the booking. If you cancel with us within 8 weeks of the travel date then the cancellation fee is 100% of the total cost of the booking. A No Show will also result in a cancellation fee of 100% of the total cost of the booking.

7. Failure to Provide an Event
If, due to reasons beyond our control, an event is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative event and if this is does not prove possible, a refund to you of the cost to us of the event.

8. Accommodation
Any accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or on latest Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay,. These charges must be met by you and may have to be paid locally.

9. Meals
Meals are not included with accommodation bookings unless otherwise stated. Where we do assist in arranging meals of any nature, we will endeavour to meet any specialist dietary requests for any member of your group, but can not guarantee these requests. We accept no liability if our suppliers are unable to meet these requests in advance, or once at the venue. If your group arrives late then we accept no liability.

10. Excursions
From time to time we may assist you with arranging transport, excursions or other leisure  services. In these instances, we use third party suppliers and will engage their services on your behalf. If you choose to ask us to assist with booking such services, we act only in the capacity of an agent. We will therefore make arrangements and payment on your behalf, and we do so on the implicit understanding that you indemnify us from any recourse in respect of the proper performance of that contract or any liability arising from the provision of such services resulting in, but not limited to, accidents, injury or death.

11. Travelling with Children
If you are travelling with young children, it is important to note that child seats are not provided for transfers and the legislation varies from country to country. If you specifically require a car seat, we advise you to either take your own with you, or call our sales team, and we will do our utmost to try to arrange this for you. There may well be an additional charge for this.

12. Minimum Stays
Minimum stays are required at certain properties. Where applicable, these will be advised at the time of booking.

13. Alterations + Surcharges Applied By Us
If, due to circumstances beyond our control, it becomes necessary to substitute an alternative supplier, or make any other alterations to the event (including accommodation), we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of Zouza Ltd., so substantial as to materially alter the event and you are unwilling to accept them, then you may cancel the event and we will give a refund of the cost of the event to us. Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event, for which we are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group for a booking or an event (including accommodation) is an odd number, then a single supplement surcharge may apply.

14. Alterations made by You
We shall try to accommodate any reasonable changes you wish to make to the event. Alterations and amendment requests should be made with us and not end suppliers, and should be made in writing to us by the lead name. These changes shall not be deemed accepted until we have confirmed in writing to you. If you wish to increase or decrease the number of persons participating in the event you may do this up to six weeks prior to the date upon which your event is due to start. Amendments after that date will incur our administration charge of £25 per person. Changes such as arrival / departure dates and destination changes will also be subject to our administration charges. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the event.

15. Your Obligations
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for events involving travel by land, sea, or air) before the event.

It is the guest’s responsibility to ensure that every member of the booking party holds appropriate travel documentation to comply with the Laws and regulations of the country for entry and visitation. Zouza will not provide refunds where guests do not hold appropriate travel documentation, if they miss their flights or travel connections, or if flights or travel connections are delayed or cancelled. It is the guest’s responsibility to comply with the Laws and Regulations of the country they are visiting, and Zouza takes no responsibility for any acts or omissions by the guest, their guests or invitees that are illegal or breach any Laws or Regulations of the host country.

16. Our Obligations
We shall take reasonable care and skill in arranging the event and comply with all applicable laws in relation to the event; where ever possible, re-schedule the event instead of cancelling or offer a refund to you of the cost to us of the event. All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.

17. Customer Feedback
If you have a problem whilst on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction then you must write to us within 28 days of the conclusion of the event. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 28 days and endeavour to deal with the complaint as quickly as possible.

18. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.

19. Bonus Night offers
Where we specify bonus night offers this will not necessarily mean bonus nights are multiplied if you book a longer duration, therefore, please ensure you ask at the time of booking to clarify the number of bonus nights you will receive.

20. Passports/Visas/Health
Each traveller will need a full 10-year passport with a minimum of 6 months validity to travel to the destinations we feature. Some destinations will also require visas. Many countries now require children to hold their own passports and additional countries are adopting this policy on an ongoing basis. We therefore recommend that all children travel on full passports.

You should contact you GP or a specialist vaccination centre for details of the measures you will need to take prior to departure.

21. Jurisdiction
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.

22. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.

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